Frequently Asked Questions
Everything you need to know about your Charlotte Stone order, from shipping to shoe care.
How do I know which size to order?
Most of our styles run true to size, but fit can vary by silhouette. We provide a detailed size guide on each product page with specific measurements and fit notes to help you find your perfect match.
What is your return and exchange policy?
We want you to love your shoes. We offer returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that 'Final Sale' items are not eligible for return.
When will my order ship?
Orders for in-stock items typically process within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 5-7 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How should I care for my Charlotte Stone shoes?
To keep your shoes looking their best, we recommend using a weather-protectant spray for suede and leather styles. For cleaning, use a damp cloth and mild soap, and always store them in a cool, dry place.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay for eligible orders.